Ordering through our website is quick and secure. Once you've completed your purchase, your order is received by our team at Milton-Lloyd HQ and processing begins as soon as possible.

We'll send email updates throughout your order's journey so you can track its progress from confirmation through to dispatch and
delivery.

We currently deliver throughout the United Kingdom. Every order is carefully packed to help ensure your fragrances arrive safely and in excellent condition.

Shipping Charges

• Delivery cost: £3.99

Shipping costs are kept as low as possible so we can continue offering exceptional quality fragrances at outstanding prices.

Every order is shipped using simple, recyclable packaging wherever possible.

Using environmentally conscious packaging helps reduce unnecessary waste while protecting your order during transit, supporting our wider commitment to sustainability.

We want you to be completely satisfied with your purchase.

If your order arrives damaged, faulty or incorrect, please contact our customer service team as soon as possible and we'll work quickly to resolve the issue.

Depending on the circumstances, we may offer:

• A replacement product
• A refund
• An exchange

Refunds for faulty products are available within 28 days of purchase.

Once we receive your returned item, we'll inspect it and notify you by email of the outcome. Approved refunds are processed using your original payment method as quickly as possible.

Where a return is accepted because the item is faulty or incorrect, we'll also refund any applicable return shipping costs.

For full details, please refer to our Terms &
Conditions.

Although problems during transit are rare, we understand they can happen.

If your order is damaged or appears to have been lost during delivery, please contact our customer service team as soon as possible. We'll investigate the issue promptly and do everything we can to resolve it quickly.

Milton-Lloyd is a British fragrance company established in 1975. We create high-quality perfumes using premium fragrance
oils and experienced perfumers, delivering luxury-quality fragrances at affordable prices. Our perfumes are made in England and are sold in more than 50 countries worldwide.

We believe exceptional fragrance shouldn't come with a luxury price tag. Rather than spending heavily on advertising
campaigns or elaborate packaging, we invest in what matters most: creating outstanding fragrances using high-quality perfume oils and carefully selected ingredients.

This approach allows us to offer long-lasting perfumes at exceptional value without compromising on quality.

Yes.

All Milton-Lloyd fragrances are vegan, cruelty-free and manufactured in accordance with IFRA (International Fragrance Association) standards.

Our fragrances are created using high-quality fragrance oils blended at high concentrations to deliver excellent longevity and performance.

The exact wear time varies depending on the fragrance, skin type and environmental conditions, but our perfumes are designed to provide lasting performance throughout the day.

When stored correctly, perfume can remain at its best for several years.

For the best longevity:

• Store your fragrance in a cool, dry place.
• Keep it away from direct sunlight.
• Avoid excessive heat and humidity.
• Keep the bottle tightly closed when not in use.

Proper storage helps preserve the fragrance and maintain its performance over time.

Milton-Lloyd fragrances are manufactured in England, with our headquarters, warehousing and distribution also based in the United Kingdom.

We know choosing a fragrance online can be difficult.

Where available, we offer fragrance samples to help you discover new scents before purchasing a full-size bottle. Please visit our Samples page to see our latest availability.

For mainland UK orders, delivery typically takes 1–2 working days. Once your order has been dispatched, you'll receive a confirmation email with tracking information. If you've provided a UK mobile number, you'll also receive delivery updates by text message where available.

No. We currently only ship throughout the United Kingdom. Please visit our Delivery & Returns page for the latest
information on shipping options and delivery charges.

We accept major debit and credit cards, including:

• Visa
• Mastercard
• Maestro

If you're experiencing difficulty making a payment, please contact our customer service team and we'll be happy to help.

For your security, never send payment card details by email or through our contact form.

If your payment isn't being accepted:

• Check that your card details have been entered correctly.
• Ensure your billing address matches your card issuer's records.
• Try an alternative payment method if available.

If you're still experiencing problems, please contact our customer service team for assistance.

If you have a question about an order, product or your account, our customer service team is happy to help.

You can contact us through our Contact Us page or by emailing hello@milton-lloyd.com.

Yes. Our customer service team is available Monday to Friday, 8:00am–5:00pm (UK time), excluding UK public holidays.

Outside these hours, please send us an email or complete our contact form and we'll respond as soon as possible.